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  1. Jira Service Management Cloud
  2. JSDCLOUD-914

Service Desk Customer Not Treated as Reporter in JIRA Notification Scheme

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Behavior
      After disabling Notifications in Add-ons >> Configuration under JIRA Service Desk, 'customer' users in Service Desk projects do not receive notifications as reporters on issues.

      Expected
      Once Service Desk Notifications are disabled, Service Desk projects should utilize the notification scheme defined in their corresponding JIRA project, including 'customers' as issue reporters.

      Workaround
      Adding the 'customer' users to the administrator project role for the JIRA project associated with the service desk or giving browse permission seems to allow the 'customer' to receive notifications as expected.

            [JSDCLOUD-914] Service Desk Customer Not Treated as Reporter in JIRA Notification Scheme

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3441827 ] New: JAC Suggestion Workflow 3 [ 3697254 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318383 ] New: JAC Suggestion Workflow [ 3441827 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            ari (Inactive) made changes -
            Component/s New: Customer Notification, outgoing emails [ 46694 ]
            Component/s Original: Email - Outgoing [ 46696 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050502 ] New: JSD Suggestion Workflow - TEMP [ 2318383 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046970 ] New: JSD Suggestion Workflow [ 2050502 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1871525 ] New: JSD Suggestion Workflow - TEMP [ 2046970 ]
            jonah (Inactive) made changes -
            Description Original: *Behavior*
            After disabling Notifications in {{Add-ons >> Configuration}} under _JIRA Service Desk_, 'customer' users in Service Desk projects do not receive notifications as reporters on issues.

            *Expected*
            Once Service Desk Notifications are disabled, Service Desk projects should utilize the notification scheme defined in their corresponding JIRA project, including 'customers' as issue reporters.

            *Workaround*
            Adding the 'customer' users to the administrator project role for the JIRA project associated with the service desk or giving browse permission seems to allow the 'customer' to receive notifications as expected.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-914].
              {panel}

            *Behavior*
            After disabling Notifications in {{Add-ons >> Configuration}} under _JIRA Service Desk_, 'customer' users in Service Desk projects do not receive notifications as reporters on issues.

            *Expected*
            Once Service Desk Notifications are disabled, Service Desk projects should utilize the notification scheme defined in their corresponding JIRA project, including 'customers' as issue reporters.

            *Workaround*
            Adding the 'customer' users to the administrator project role for the JIRA project associated with the service desk or giving browse permission seems to allow the 'customer' to receive notifications as expected.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-914 [ JSDSERVER-914 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: #threshold affects-cloud pm sdt sl New: #threshold affects-cloud affects-server pm sdt sl

              Unassigned Unassigned
              scovey Shayne
              Votes:
              73 Vote for this issue
              Watchers:
              65 Start watching this issue

                Created:
                Updated:
                Resolved: