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  1. Jira Service Management Cloud
  2. JSDCLOUD-9106

Remove the "What can we help you with?" if there is only a single request type in the portal

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      Problem Definition

      When there is only a single request type available in the portal, customers would still require to click on the "What can we help you with?" to raise a ticket.

      Suggested Solution

      Add the ability to show the request form directly

            [JSDCLOUD-9106] Remove the "What can we help you with?" if there is only a single request type in the portal

            Yes, please fix this.

            It's very confusing for the user and just looks bad. Especially since we can't edit the text.

            Same goes for not being able to use pictures inside a form, I am not thinking of as an attachment - I mean as a styling of the form, explanation etc.

            Mikael Olsson added a comment - Yes, please fix this. It's very confusing for the user and just looks bad. Especially since we can't edit the text. Same goes for not being able to use pictures inside a form, I am not thinking of as an attachment - I mean as a styling of the form, explanation etc.

            If Im on the request page I dont need the "what can we help you with?" and a link to the issue type itself. This makes no sense if Im already on the page for the request.

            Linda Milne_Togetha Group_ added a comment - If Im on the request page I dont need the "what can we help you with?" and a link to the issue type itself. This makes no sense if Im already on the page for the request.

            If you add the link to the portal page under topics, you don't get the "what can we help you with" box. It should be simple to make this optional from a category.

            Edward Moxley added a comment - If you add the link to the portal page under topics, you don't get the "what can we help you with" box. It should be simple to make this optional from a category.

            Please can we edit or remove this text? Thanks!

            Charlie Evatt added a comment - Please can we edit or remove this text? Thanks!

            Seerat added a comment -

            Seerat added a comment - https://getsupport.atlassian.com/browse/PCS-208749

            Agreed, we need to be able to edit that text!

            Erick Chavez added a comment - Agreed, we need to be able to edit that text!

            Also found this related feature request:

            JSDCLOUD-9115 Admin should be able to change the look and feel factor for the portal

            https://jira.atlassian.com/browse/JSDCLOUD-9115

            Please vote this ticket as well!

            Thx,

            Dimitri

            Dimitri Spolspoel added a comment - Also found this related feature request: JSDCLOUD-9115 Admin should be able to change the look and feel factor for the portal https://jira.atlassian.com/browse/JSDCLOUD-9115 Please vote this ticket as well! Thx, Dimitri

            Please build-in support so we can remove, change and translate the phrase on a project level.

            This would be really helpful to support the usage of Jira Service Management for other reasons than for getting 'help'.

            Thx,

            Dimitri

            Dimitri Spolspoel added a comment - Please build-in support so we can remove, change and translate the phrase on a project level. This would be really helpful to support the usage of Jira Service Management for other reasons than for getting 'help'. Thx, Dimitri

            Please let it be possible to translate the phrase or as others advocate make it configurable to remove it. It seems obious to make use of the already buildin translating model. This will enable users of non-English configurations to have a better experience.

            Tx.

            Frederik 

            Frederik Vindum added a comment - Please let it be possible to translate the phrase or as others advocate make it configurable to remove it. It seems obious to make use of the already buildin translating model. This will enable users of non-English configurations to have a better experience. Tx. Frederik 

            Yes. This is only one out of many bottlenecks this portal has. Please remove this and provide more options to customize the portal.

            Tilman Boller added a comment - Yes. This is only one out of many bottlenecks this portal has. Please remove this and provide more options to customize the portal.

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              135 Vote for this issue
              Watchers:
              64 Start watching this issue

                Created:
                Updated: