• Type: Sub-task
• Resolution: Won't Fix
• Priority: Low
• Fix Version/s: None
• Affects Version/s: None
• Component/s: None
• Labels:

  • timeout-suggestion-bulk-close

1. Screen Shot 2020-03-13 at 12.55.05.png

   13/Mar/2020 3:56 PM

   103 kB

   Eduardo Santos

[JSDCLOUD-8953] The "Work on requests" permission under Next-Gen manage roles should contain the product access warning

Matthew Hunter made changes - 22/Sep/2022 7:25 AM

Resolution		New: Won't Fix [ 2 ]
Status	Original: Open [ 1 ]	New: Closed [ 6 ]

Matthew Hunter made changes - 22/Sep/2022 7:25 AM

Labels

New: timeout-suggestion-bulk-close

Collapse comment: Matthew Hunter added a comment - 22/Sep/2022 7:24 AM

Matthew Hunter added a comment - 22/Sep/2022 7:24 AM

Atlassian Update - September 22, 2022

Hi everyone,

Thank you for bringing this suggestion to our attention.

As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it.

While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

Thank you again for providing valuable feedback to our team!

Expand comment: Matthew Hunter added a comment - 22/Sep/2022 7:24 AM

Matthew Hunter added a comment - 22/Sep/2022 7:24 AM Atlassian Update - September 22, 2022 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

Collapse comment: Paul Kraus added a comment - 13/Mar/2020 4:34 PM

Paul Kraus added a comment - 13/Mar/2020 4:34 PM

If Service Desk Next Gen role of Work requires Service Desk access (and license), then "Log work on any request" (time tracking) should move to the Collaborate role so that non-Service Desk staff can still work on issues and track time (without directly interacting with the customer). See https://jira.atlassian.com/browse/JSDCLOUD-1240 

Expand comment: Paul Kraus added a comment - 13/Mar/2020 4:34 PM

Paul Kraus added a comment - 13/Mar/2020 4:34 PM If Service Desk Next Gen role of Work requires Service Desk access (and license), then "Log work on any request" (time tracking) should move to the Collaborate role so that non-Service Desk staff can still work on issues and track time (without directly interacting with the customer). See  https://jira.atlassian.com/browse/JSDCLOUD-1240  

Eduardo Santos created issue - 13/Mar/2020 3:56 PM