-
Type:
Suggestion
-
Resolution: Low Engagement
-
Component/s: Permissions & Roles - Customers
-
0
-
5
When moving a ticket from JSD project A to JSD project B, if the assignee on project A doesn't have Assignable User and/or Browse Project permission in project B, the user will still be the assignee in project B, but they won't have any access to the issue or the project itself so it would be nice to clear this field value when moving tickets between projects.
Workaround
Configure automation as below in the destination project.
- relates to
-
JSDCLOUD-5779 Non-agents remain as an assignee when a ticket is moved from a Business/Software project to a Service Desk project.
-
- Closed
-