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Type:
Bug
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Resolution: Not a bug
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Priority:
Low
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Component/s: Permissions & Roles - Customers
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None
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Severity 3 - Minor
Summary
On moving Issue from a non Service Desk project to a Service Desk project, JIRA doesn't check if the assignee is an agent.
Steps to Reproduce
- Create an issue in a Business/Software project
- Assign the created issue to a non-agent
- Move Issue from Business/Software project to Service Desk project
Expected Results
Assignee field should be left blank as they original assignee doesn't have permission in Service Desk project or do not allow the issue to be moved without changing the assignee
Actual Results
The original assignee is still assigned the issue in Service Desk project although the user is not an agent
Workaround
Remove assignee using automation
- is related to
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JSDCLOUD-8895 Clear the assignee field when moving tickets between JSD projects
- Closed