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Bug
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Resolution: Duplicate
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Low
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None
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2
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Minor
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Issue Summary
JQL function 'withinCalendarHours' in automation rule does not work when trigger is set as 'issue created' even though the SLA is actualy within Calendar hours.
When trigger is set as 'Comment added' it works fine.
Document of 'withinCalendarHours' is here :
https://confluence.atlassian.com/servicedeskserver/advanced-searching-functions-reference-939937025.html#Advancedsearching-functionsreference-withincalendarhourswithinCalendarHours()
Steps to Reproduce
- Create a rule like below image.
- Create a issue when SLA is within Calendar hours.
Expected Results
The rule ran without any problems.
Actual Results
The rule did not ran.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available