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  1. Jira Service Management Cloud
  2. JSDCLOUD-8678

Queues: Summary field label/field does not wrap when the page is resized

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      Issue Summary

      • When looking at queues, issues with Summary field values that contain strings longer than 26 characters will not wrap
      • Would be a problem for use cases where monitoring tools are configured to send alert emails to Jira Service Desk and service/server hostnames need to be displayed in the queue
      • The Summary field "bleeds" into other columns
      • In the below example, the Description field displays within the column as expected, but the Summary field does not:

      Steps to Reproduce

      1. Create an issue where the Summary field contains a continuous string of characters longer than 26 characters
      2. View the issue in a queue

      Expected Results

      The Summary field text wraps neatly within the Summary column.

      Actual Results

      The text does not wrap and "bleeds" into the proceeding column(s) - see the screenshot in the "Issue Summary".

      Workaround

      • Avoid the use of words/strings that are longer than 26 characters
      • Use spaces in between words
      • Increase the width of the browser window/tab

        1. Screenshot 2019-12-05 at 16.10.51.png
          Screenshot 2019-12-05 at 16.10.51.png
          285 kB
        2. Screenshot 2019-12-05 at 16.11.03.png
          Screenshot 2019-12-05 at 16.11.03.png
          290 kB

            [JSDCLOUD-8678] Queues: Summary field label/field does not wrap when the page is resized

            Nicole added a comment -
            Atlassian Update - December 3, 2020

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - December 3, 2020 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: