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  1. Jira Service Management Cloud
  2. JSDCLOUD-8649

Customer without permission to project can be added as a reporter of a request

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    Description

      Issue Summary

      A customer who does not have access to the project can still be selected as the reporter of a request in the project

      Steps to Reproduce

      1. Create a customer in a project
      2. Create a request in a different project (make sure the permission is set to "Customers my team adds to the project"). Once the request is created, set the reporter a the customer created in the first project

      Expected Results

      The customer is not selectable as a reporter since not having access to the project

      Actual Results

      The customer can be selected as the reporter

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        Issue Links

          duplicates

          Suggestion - JRACLOUD-81318 Don't show users (or Portal Only Customer) who doesn't have Jira application access to appear on assignee, reporters and project roles list

          • Gathering Interest
          relates to

          Suggestion - JRACLOUD-76780 Customers shouldn't be suggested on User Picker custom fields on non-Jira Service Management projects

          • Closed

          Suggestion - ID-8128 Limit User Picker to members of certain groups/roles in System Fields in Jira Software and Jira Work Management and JIRA Service Management

          • Gathering Interest

          Suggestion - JRACLOUD-81318 Don't show users (or Portal Only Customer) who doesn't have Jira application access to appear on assignee, reporters and project roles list

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              9 Vote for this issue
              Watchers:
              9 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: