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  1. Jira Service Management Cloud
  2. JSDCLOUD-8616

Customize customer Sign up notification

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-1637 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      When you have the configuration to enable customers to create their own accounts on the JSD project, the customers can use the Sign-up option, which will trigger the following email to complete the process:

      "Almost done!

      Follow the link below to finish signing up to Test Service Desk. For security, don't share this link with anyone."

      This feature request is to allow the customisation of this notification because it would be great to have the ability to edit all of the other customer notifications, to use a similar "tone" and "voice" to that which is used on others customer notifications, and to be able to "brand" the email, to include logo, etc.

            Unassigned Unassigned
            mdossantos Matheus
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