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Bug
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Resolution: Fixed
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Highest
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14
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Severity 1 - Critical
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16
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Issue Summary
Customer notifications about tickets are going directly to SPAM.
Steps to Reproduce
- Create a Service Desk ticket and make sure it has a request type on it;
- Comment for customer on the ticket;
- Check the SPAM inbox of the mailbox.
Expected Results
The customer notifications arrive at the inbox.
Actual Results
Customer notifications are going directly to the SPAM inbox.
Workaround
Whitelist all the Atlassian Domains and IPs in this doc: Atlassian Cloud IP ranges and domains.
- relates to
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- Closed
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- causes
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MSG-417 Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Service Desk customer notifications are being marked as SPAM
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Resolution: Fixed
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Highest
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14
-
Severity 1 - Critical
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16
-
Issue Summary
Customer notifications about tickets are going directly to SPAM.
Steps to Reproduce
- Create a Service Desk ticket and make sure it has a request type on it;
- Comment for customer on the ticket;
- Check the SPAM inbox of the mailbox.
Expected Results
The customer notifications arrive at the inbox.
Actual Results
Customer notifications are going directly to the SPAM inbox.
Workaround
Whitelist all the Atlassian Domains and IPs in this doc: Atlassian Cloud IP ranges and domains.
- relates to
-
-
- Closed
-
- causes
-
MSG-417 Loading...
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Brian Doidge
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- Affected customers:
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8 This affects my team
- Watchers:
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19 Start watching this issue
- Created:
- Updated:
- Resolved: