Severity 1 - Critical
Customer notifications about tickets are going directly to SPAM.
Steps to Reproduce
- Create a Service Desk ticket and make sure it has a request type on it;
- Comment for customer on the ticket;
- Check the SPAM inbox of the mailbox.
The customer notifications arrive at the inbox.
Customer notifications are going directly to the SPAM inbox.
Whitelist all the Atlassian Domains and IPs in this doc: Atlassian Cloud IP ranges and domains.
- relates to
CLOUD-10448 SPF for 201701confluence.atlassian.net is not set.
- Needs Triage