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  1. Jira Service Management Cloud
  2. JSDCLOUD-8592

Service Desk customer notifications are being marked as SPAM

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    Description

      Issue Summary

      Customer notifications about tickets are going directly to SPAM.

      Steps to Reproduce

      1. Create a Service Desk ticket and make sure it has a request type on it;
      2. Comment for customer on the ticket;
      3. Check the SPAM inbox of the mailbox.

      Expected Results

      The customer notifications arrive at the inbox.

      Actual Results

      Customer notifications are going directly to the SPAM inbox.

      Workaround

      Whitelist all the Atlassian Domains and IPs in this doc: Atlassian Cloud IP ranges and domains.

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              bdoidge@atlassian.com Brian Doidge
              esantos@atlassian.com Eduardo Santos
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              Dates

                Created:
                Updated:
                Resolved: