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  1. Jira Service Management Cloud
  2. JSDCLOUD-8577

Moving an issue from a project to another project means customers in the portal cannot comment on the issue until its type is fixed

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      Issue Summary

      Moving an issue from a project to another project means customers in the portal cannot comment on the issue until its request type is fixed

      Steps to Reproduce

      1. Go into agent view and move an issue to a classic project
      2. User comments on the issue on the portal
      3. They get an error when commenting

      Expected Results

      The customer should be able to comment in the portal.

      Actual Results

      They cannot comment.

      Workaround

      Add a type to the issue and the customer can now comment in the portal.

          Form Name

            [JSDCLOUD-8577] Moving an issue from a project to another project means customers in the portal cannot comment on the issue until its type is fixed

            No work has yet been logged on this issue.

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              shodge@atlassian.com Sebastian Hodge (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: