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  1. Jira Service Management Cloud
  2. JSDCLOUD-8514

When issue CSV import , the "Request Participant" field imported with wrong format

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    Description

      Issue Summary

      Currently, in CSV issue export file , the "Request Participant" field exported as Name (email address) format. Admin can't use the same file to import the issue because it's only work with email address/account ID format.

      Environment

      Cloud

      Steps to Reproduce

      1. Add user as request participant. (Make sure the email visibility is open to anyone)
      2. Perform CSV export

      Expected Results

      "Request Participant" field comes with Account ID format.

      Actual Results

      "Request Participant" field comes with name (email address).

      Notes

      Due to this, admin can't use the same file to import. Admin must edit the field.

      Workaround

      Create a ticket with support at here asking for the CSV with email address and accountIDs

      Attachments

        1. image-2019-10-15-10-50-50-270.png
          58 kB
          Agus
        2. screenshot-1.png
          1.79 MB
          Andrea

        Activity

          People

            Unassigned Unassigned
            nroslan Atiqah Roslan
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            Dates

              Created:
              Updated:
              Resolved: