-
Sub-task
-
Resolution: Unresolved
-
Low
-
None
-
None
-
None
-
None
On company-managed projects, we can use any request type for email channel, it's necessary only to let summary and description as required as we already know and it's also possible to use different request types for each email address if we add a custom one.
When we create a team-managed project, it has a default request type that we can't change it. Also if we add a custom email address, we can't associate with a different one.
It would be great if we could change the request type, because the same as company-managed ones, sometimes we need simple requests to be created by email and also the portal.
[JSDCLOUD-8480] Ability to change the issue type/request type for email channel when using team-managed projects
if this functionality existed it would allow us to send automated emails based on a specific request types; in our use case this would be be very much a helpful feature for system and service automation.
| Description |
Original:
On classic projects, we can use any request type for email channel, it's necessary only to let summary and description as required as we already know and it's also possible to use different request types for each email address if we add a custom one.
When we create a next-gen project, it has a default request type and we can't change. Also if we add a custom email address, we can't associate with a different one. It would be great if we could change the request type, because the same as classic ones, sometimes we need simple requests to be created by email and also the portal. |
New:
On company-managed projects, we can use any request type for email channel, it's necessary only to let summary and description as required as we already know and it's also possible to use different request types for each email address if we add a custom one.
When we create a team-managed project, it has a default request type that we can't change it. Also if we add a custom email address, we can't associate with a different one. It would be great if we could change the request type, because the same as company-managed ones, sometimes we need simple requests to be created by email and also the portal. |
| Summary | Original: Ability to change the issue type/request type for email channel when using next-gen projects | New: Ability to change the issue type/request type for email channel when using team-managed projects |
Hi
Is there a solution to this problem or should I rather revert my next gen project to a classic project.
Hello.
Could you please add this? It will help us a lot with JSM and customers.