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  1. Jira Service Management Cloud
  2. JSDCLOUD-8476

Add More Options to Inline Edit Function in Queue

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Details

    • Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Queues
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    • 7
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    Description

      Problem Definition

      In the Service Desk queue section, users have the ability to inline edit the "Assignee" field and "Status" field only. This is very helpful to make quick decisions and saved the users a few steps.

      Suggested Idea

      It would be great if more fields can be edited in the queue page. I would like to request to add the ability to inline edit more fields such as custom fields, "reporter" value and label values.

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              Unassigned Unassigned
              nsilvaratnam Niro (Inactive)
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              Dates

                Created:
                Updated: