Add Options to Inline Edit Function in Queue

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-8476 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Note - This ticket was cloned from JSDCLOUD-8476 linked above.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Problem Definition

      In the Service Desk queue section, users have the ability to inline edit the "Assignee" field and "Status" field only. This is very helpful to make quick decisions and saved the users a few steps.

      Suggested Idea

      It would be great if more fields can be edited in the queue page. I would like to request to add the ability to inline edit more fields such as custom fields, "reporter" value and label values.

      Documentation

            Assignee:
            Unassigned
            Reporter:
            Stephan Hannach
            Votes:
            18 Vote for this issue
            Watchers:
            14 Start watching this issue

              Created:
              Updated:
              Resolved: