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  1. Jira Service Management Cloud
  2. JSDCLOUD-8419

Loop detection error on automation, even when "Allow other rules to trigger this rule" is not ticked

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      Automation rules will throw a false alarm error, even when Allow other rules to trigger this rule is unticked.

      Steps to Reproduce

      1. Create the following automation rule:
        WHEN: Comment Added
        IF: Comment contains "update"
        THEN: Alert user 
      2. Add a comment on a ticket, in order to trigger the automation.

      Expected Results

      The automation is correctly executed.

      Actual Results

      The automation will be executed, however, the automation log will show both success and the error: Rule execution dropped due to loop detection. This error is caused by a rule causing itself to be called again (e.g. when 'comment added' then 'add comment').

      Notes

      The error persists even if Allow other rules to trigger this rule is unticked.

      Workaround

      None at the moment.

              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
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                Created:
                Updated:
                Resolved: