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Bug
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Resolution: Timed out
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Low
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2
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Severity 3 - Minor
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Automation rules will throw a false alarm error, even when Allow other rules to trigger this rule is unticked.
Steps to Reproduce
- Create the following automation rule:
WHEN: Comment Added IF: Comment contains "update" THEN: Alert user
- Add a comment on a ticket, in order to trigger the automation.
Expected Results
The automation is correctly executed.
Actual Results
The automation will be executed, however, the automation log will show both success and the error: Rule execution dropped due to loop detection. This error is caused by a rule causing itself to be called again (e.g. when 'comment added' then 'add comment').
Notes
The error persists even if Allow other rules to trigger this rule is unticked.
Workaround
None at the moment.