• Type: Sub-task
• Resolution: Fixed
• Fix Version/s: None
• Affects Version/s: None
• Component/s: Customer Notifications - Configuration & Customisation
• Labels:

  None

1. 

   outoing-email-classic.png

   230 kB

   12/Aug/2019 12:00 AM

[JSDCLOUD-8346] Outgoing email address configuration

Christopher made changes - 04/Apr/2024 9:34 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Open [ 1 ]	New: Closed [ 6 ]

Christopher made changes - 04/Apr/2024 9:34 AM

Description

Original: Jira Service Desk next gen does not allow you to set an outbound email like the Classic JSD did, eg JSD next-gen supports e-mail delivery only from jira@<yourdomain>.atlassian.net . You would still be able to receive tickets in the system through your custom e-mail address but customers would receive ticket information with the jira@<yourdomain>.atlassian.net signature. The below screen does not exist in JSD next-gen   !outoing-email-classic.png!

New: Please see: [https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/]   Jira Service Desk next gen does not allow you to set an outbound email like the Classic JSD did, eg JSD next-gen supports e-mail delivery only from jira@<yourdomain>.atlassian.net . You would still be able to receive tickets in the system through your custom e-mail address but customers would receive ticket information with the jira@<yourdomain>.atlassian.net signature. The below screen does not exist in JSD next-gen   !outoing-email-classic.png!

Maris Svilans made changes - 15/May/2020 1:52 PM

Comment

[ It's critical functionality required. Now have to re-do our projects back from next-gen to classic. BIG waste of time. ]

Helpdesk Admin made changes - 04/Apr/2020 3:20 PM

Comment

[ Just found it in Next-Gen settings. Project Settings > Notifications > Notification Email You need to change DKIM and SPF settings in your ISP DNS settings which can be found in the link provided by Chris. Works perfect for me now ]

Christophe (Inactive) made changes - 04/Oct/2019 12:36 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 454229 ]

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 3:06 AM

Workflow

Original: JSD Suggestion Workflow - TEMP - Restricted [ 3339949 ]

New: JAC Sub-task Workflow [ 3446365 ]

Christophe (Inactive) created issue - 12/Aug/2019 12:01 AM