Details
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Suggestion
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Resolution: Unresolved
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95
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Description
Problem Definition
Jira Service Desk Cloud will allow you to link with a Confluence space in order to serve customers with a knowledgebase. Currently though this feature requires that both Service Desk and Confluence applications exist in the same Cloud site (with the same Cloud domain name: example.atlassian.net for instance). The documentation in Link a Confluence space to your service desk confirms this.
Right now, it's not possible to link a JSD on example.atlassian.net with a Confluence space found on sample.atlassian.net , even if you have an application link created there, and have permissions to do so.
Suggested Solution
It would be helpful if this integration could be implemented with two different Cloud sites, or one Cloud site and one Server site.
Why this is important
Easier integrations for users spread across different platforms
Workaround
Currently this feature is only available to Cloud sites where Confluence and JSD are on the same site
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-5782 Support linking non same domain JSD Cloud instances as knowledge base
- Gathering Interest
- relates to
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ENT-1295 Loading...