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  1. Jira Service Management Cloud
  2. JSDCLOUD-5782

Support linking non same domain JSD Cloud instances as knowledge base

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      Updated 28 May 2025
      Hi 
      This feature is now available to all customers. Currently, this feature works well for help seekers who are on Atlassian accounts and for now, this does not support customer accounts i.e help seekers who are on customer accounts will not be able to search/find KB articles from the connected cross site Confluence. This is something that we will look to solve in the coming quarters. 
      Also, if you have any other feedback (wishlist) to improve knowledge base in Jira Service Management, you can fill this form and we will contact you for research and future closed beta releases of KB features. https://jsmkb.atlassian.net/servicedesk/customer/portal/2/create/18
       
      Thanks
      joe
       

       

      Currently JSD only allow you to link Confluence on the same domain as the knowledge base, I would like to connect my JSD Cloud instance to my Confluence Cloud instance on a different domain as knowledge base.

              6cf75f652d57 Joseph (Inactive)
              vwong@atlassian.com vwong
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