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  1. Jira Service Management Cloud
  2. JSDCLOUD-8316

Summary in Queue not displaying parent ticket key

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    Description

      Summary

      When you view subtasks in a queue, we are not displaying the parent request's key in the summary column.

      Environment

      Jira Service Desk Cloud

      Steps to Reproduce

      1. Create a subtask.
      2. Create a queue with a subtask visible in it, and with the Summary column.
      3. View the queue screen.

      Expected Results

      We should show the subtask's parent ticket's key at the start of the summary.

      Actual Results

      We are only showing the summary text of the sub task.

      Workaround

      You can either view your issues in the issue navigator, or click through from the queue to the subtask to see the parent key.

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              Unassigned Unassigned
              eyoung2 Emma Young
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              Dates

                Created:
                Updated: