Show the parent summary of sub-tasks in the JSD queues.

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for raising your feedback on this feature.

      We have released a feature in JSM that shows the parent summary in “Queue” after you add “Parent” field which makes this request obsolete. We do have a bug to track the missing parent key: JSDCLOUD-8316 .

      With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.

      Christal Rodrigues
      Jira Service Management Cloud team

      Problem Definition

      As default in Jira, only the parent key is shown when displaying the sub-task summary. This is also true when displaying the sub-tasks in queues

      Issue Key Summary
      Subtask IssueKey Parent IssueKey / Sub-task Summary

      Sub-tasks lacks the parent summary information from the queue. The agent needs to open the parent issue to get the actual details.

      Suggested Solution

      Allow to expose the parent issue summary of a sub-task in queues (ie. additional column called Parent Summary).

        1. Screenshot 2023-10-06 at 17.11.22.png
          Screenshot 2023-10-06 at 17.11.22.png
          40 kB

            Assignee:
            Unassigned
            Reporter:
            Ramon M (Inactive)
            Votes:
            10 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: