Details
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Suggestion
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Resolution: Done
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1
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Description
Hi Everyone,
Thank you for raising your feedback on this feature.
We have released a feature in JSM that shows the parent summary in “Queue” after you add “Parent” field which makes this request obsolete. We do have a bug to track the missing parent key: JSDCLOUD-8316 .
With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.
Christal Rodrigues
Jira Service Management Cloud team
Problem Definition
As default in Jira, only the parent key is shown when displaying the sub-task summary. This is also true when displaying the sub-tasks in queues
| Issue Key | Summary |
| Subtask IssueKey | Parent IssueKey / Sub-task Summary |
Sub-tasks lacks the parent summary information from the queue. The agent needs to open the parent issue to get the actual details.
Suggested Solution
Allow to expose the parent issue summary of a sub-task in queues (ie. additional column called Parent Summary).
Attachments
Issue Links
- relates to
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JSDCLOUD-8316 Summary in Queue not displaying parent ticket key
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- Long Term Backlog
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- mentioned in
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