Avatar support for non-Atlassian Account JSD customers

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-5902 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Subhra Majhi 
      Jira Service Management Cloud team

      Summary

      Avatars of Jira Service Desk customer accounts were stored in a 3rd-party service Gravatar.
      We cannot use this service any more due to GDPR compliance.

      As a result, there are no more custom avatars that were used by service desk customer accounts.

      Customer Impact

      When agents checks ticket in Jira UI, it is hard to distinguish customers since default avatar has a background colour and shows only initials.

      Notes

      We are open for suggestions to have avatars for Jira Service Desk customers back and gathering interest.

            Assignee:
            Unassigned
            Reporter:
            Vasi
            Votes:
            5 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: