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  1. Jira Service Management Cloud
  2. JSDCLOUD-8284

Avatar support for non-Atlassian Account JSD customers

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-5902 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Subhra Majhi 
      Jira Service Management Cloud team

      Summary

      Avatars of Jira Service Desk customer accounts were stored in a 3rd-party service Gravatar.
      We cannot use this service any more due to GDPR compliance.

      As a result, there are no more custom avatars that were used by service desk customer accounts.

      Customer Impact

      When agents checks ticket in Jira UI, it is hard to distinguish customers since default avatar has a background colour and shows only initials.

      Notes

      We are open for suggestions to have avatars for Jira Service Desk customers back and gathering interest.

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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-5902 Enable portal only users to upload custom avatars through the customer portal profile page

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              vlogvinenko Vasi
              Votes:
              5 Vote for this issue
              Watchers:
              9 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: