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  1. Jira Service Management Cloud
  2. JSDCLOUD-8270

Clicking on the customer's profile card doesn't show their information

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      Problem

      When someone hovers the mouse on a customer's name, Jira shows the profile card with a link to their profile (instance.atlassian.net/secure/ViewProfile.jspa?accountId=..........), but the customer doesn't have one.

      Along with it if you find the customer and clicks on their name, an error is thrown.

      Internal users without any application access (customers) also don't have a profile and the same page is thrown.

      Suggested resolution

      Remove the link to the customer's profile.

        1. Screen Shot 2019-07-12 at 16.23.28.png
          88 kB
          Eduardo Santos
        2. Screen Shot 2019-07-12 at 16.27.37.png
          173 kB
          Eduardo Santos

            Unassigned Unassigned
            esantos@atlassian.com Eduardo Santos
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              Created:
              Updated:
              Resolved: