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  1. Jira Service Management Cloud
  2. JSDCLOUD-816

Ability to "Brand" The Main Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, we are able to Brand the Customer Portal of a Service Desk Project where we could choose our own Logo. Hence, it would be useful if we could brand the Main Portal as well. Some screenshot below;

      • The Main Portal
      • A Service Desk Project's Customer Portal after Branding:

      Notes:
      1. Due to the Main Portal could not be Branded, the My Request page would not follow the customized look of a Customer Portal as it holds Requests from another portal as well.

      2. The Customer Profile theme is also affected, in which it will follow the theme from which it's redirected to. For example:

      • from Customer Portal -> click Profile: the Profile theme inherits the Customer Portal's customized theme
      • from My Request -> click Profile: the Profile theme inherits the My Request theme, which is the default theme

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        2. myrequest.PNG
          myrequest.PNG
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        3. myrequest.PNG
          myrequest.PNG
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        4. mainportal.PNG
          mainportal.PNG
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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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                Created:
                Updated:
                Resolved: