Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-816

Ability to "Brand" The Main Portal

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, we are able to Brand the Customer Portal of a Service Desk Project where we could choose our own Logo. Hence, it would be useful if we could brand the Main Portal as well. Some screenshot below;

      • The Main Portal
      • A Service Desk Project's Customer Portal after Branding:

      Notes:
      1. Due to the Main Portal could not be Branded, the My Request page would not follow the customized look of a Customer Portal as it holds Requests from another portal as well.

      2. The Customer Profile theme is also affected, in which it will follow the theme from which it's redirected to. For example:

      • from Customer Portal -> click Profile: the Profile theme inherits the Customer Portal's customized theme
      • from My Request -> click Profile: the Profile theme inherits the My Request theme, which is the default theme

      Attachments

        1. portal.PNG
          portal.PNG
          28 kB
        2. myrequest.PNG
          myrequest.PNG
          23 kB
        3. myrequest.PNG
          myrequest.PNG
          35 kB
        4. mainportal.PNG
          mainportal.PNG
          42 kB

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-22 As a JIRA Service Desk customer, I should be able to apply "advanced branding" to my support portal.

          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-839 Look and feel not consitent

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-805 Customize / Translate Help Center page

          • Closed
          is related to

          Suggestion - JSDCLOUD-184 Ability to customise the colour of the Customer Portal

          • Closed

          Suggestion - JSDSERVER-816 Ability to "Brand" The Main Portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              16 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: