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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8164

Add ability to hide and set default value for Summary, Description, and assignee fields on Request Types for Service Desk Team-managed projects

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      As a Jira Administrator, for some request types, it'd be best to hide and set a default value for the Summary, Description, and/or assignee fields, however, that is currently not possible in Next-Gen projects.

            [JSDCLOUD-8164] Add ability to hide and set default value for Summary, Description, and assignee fields on Request Types for Service Desk Team-managed projects

            Inna Ignatieva added a comment -

             https://jira.atlassian.com/browse/JSDCLOUD-3456 - relates to this issue

            Inna Ignatieva added a comment -   https://jira.atlassian.com/browse/JSDCLOUD-3456 - relates to this issue

            William Whyte added a comment -

            The comment field is required in all forms, but not always something the user should have to fill out.  For example if we have a request type for "Request New Computer" the user should not need to fill in the summary, it would be great if we could hide this field and pre-populate it with "New Computer Request"

            William Whyte added a comment - The comment field is required in all forms, but not always something the user should have to fill out.  For example if we have a request type for "Request New Computer" the user should not need to fill in the summary, it would be great if we could hide this field and pre-populate it with "New Computer Request"

              Unassigned Unassigned
              asantos2@atlassian.com Augusto Pasqualotto (Inactive)
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                Created:
                Updated: