Details
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Suggestion
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Resolution: Unresolved
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226
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Description
Hi everyone,
I'm one of the Product Managers on Jira Service Desk looking to improve our feature set around incoming email and solve some of the longstanding open issues. I'm currently trying to better understand the problems and various use cases so we can develop solutions that benefit all customers and prioritise them correctly. I'd love to reach out to you to better understand, not just the need for this feature, but also other issues around incoming email. If you would like to discuss your use cases and requirements further, please reach out to me at jdcruz@atlassian.com.
I'll provide updates on our roadmap soon once our team has triaged these issues. Thanks for your patience.
Cheers,
Jason
Problem Definition
Emails containing HTML tables that are nested (smaller tables within main table) nested
For example will not be parsed correctly in the Description field of the issue:
The nested tables will be added as rows to the main table causing the table to be malformed, for example:
Proposed Solution
Improve HTML parsing for email in Jira service desk to support nested tables.