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  1. Jira Service Management Cloud
  2. JSDCLOUD-8105

Improve HTML parsing for emails containing nested tables

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    Description

      Update from Product team

      Hi everyone,

      I'm one of the Product Managers on Jira Service Desk looking to improve our feature set around incoming email and solve some of the longstanding open issues. I'm currently trying to better understand the problems and various use cases so we can develop solutions that benefit all customers and prioritise them correctly. I'd love to reach out to you to better understand, not just the need for this feature, but also other issues around incoming email. If you would like to discuss your use cases and requirements further, please reach out to me at jdcruz@atlassian.com.

      I'll provide updates on our roadmap soon once our team has triaged these issues. Thanks for your patience.

      Cheers,
      Jason

      Problem Definition

      Emails containing HTML tables that are nested (smaller tables within main table) nested
      For example will not be parsed correctly in the Description field of the issue:
      The nested tables will be added as rows to the main table causing the table to be malformed, for example:

      Proposed Solution

      Improve HTML parsing for email in Jira service desk to support nested tables.

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              d7c36792fcf8 Manpreet Singh
              enasef Eithar N. (Inactive)
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              Dates

                Created:
                Updated: