Improve HTML parsing for emails containing nested tables

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      Update from Product team - 25/06/2025

      Hi Everyone,

      A quick update.

      This issue is still being reviewed by the engineering team and we will update this ticket when when we're able to add this to the roadmap.

      Ben Costello.
      Principal Product Manager, JSM

      Problem Definition

      Emails containing HTML tables that are nested (smaller tables within main table) nested
      For example will not be parsed correctly in the Description field of the issue:
      The nested tables will be added as rows to the main table causing the table to be malformed, for example:

      • Adding one more problem which will be solved as part this suggestion because root cause which needs fixing will solve, currently table format is also getting stripped in issue view when a mail is sent. Related JAC ticket -> https://jira.atlassian.com/browse/JSDCLOUD-9292 

        Proposed Solution

      Improve HTML parsing for email in Jira service desk to support nested tables.

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          5 kB
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          19 kB

            Assignee:
            Vansh V Singh
            Reporter:
            Eithar N. (Inactive)
            Votes:
            343 Vote for this issue
            Watchers:
            255 Start watching this issue

              Created:
              Updated: