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  1. Jira Service Management Cloud
  2. JSDCLOUD-9292

Table formatting on incoming emails get stripped when rendered in the issue view

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    Description

      Issue Summary

      Table formatting is lost when sending an email to a JSD email channel.

      Steps to Reproduce

      1. Enable 'HTML email parsing' in the Email request settings
      2. Ensure the 'Wiki style renderer' is configured for the description field
      3. Send an email with a formatted table in the email body to a JSD email channel

      Expected Results

      Table displays correctly in the issue view description field.

      This is the content of the original email:

      Actual Results

      Formatting is stripped.

      This is how the table gets displayed in the description field of the issue view:

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

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              Unassigned Unassigned
              dma@atlassian.com David Ma
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              Dates

                Created:
                Updated: