Details
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Bug
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Resolution: Fixed
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Low
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None
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1
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Severity 3 - Minor
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Description
Summary
Queues do not update the status of tickets until a page refresh
Steps to Reproduce
- View a JSD queue
- Open a ticket in a new tab
- Transition the ticket
- Return to your queue tab and notice the status will not update until a refresh
Expected Results
The status is updated just like the standard refresh
Actual Results
The previous status is displayed
Notes
The queue appears to recognise the correct status as valid transitions are displayed if you click on the status from the queue. So it would seem just the display is not updating.
Workaround
Refresh the page - which sort of defeats the purpose of queues