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  1. Jira Service Management Cloud
  2. JSDCLOUD-8056

Queues do not update the status of tickets until a page refresh

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • Queues
    • None

    Description

      Summary

      Queues do not update the status of tickets until a page refresh

      Steps to Reproduce

      1. View a JSD queue
      2. Open a ticket in a new tab
      3. Transition the ticket
      4. Return to your queue tab and notice the status will not update until a refresh

      Expected Results

      The status is updated just like the standard refresh

      Actual Results

      The previous status is displayed

      Notes

      The queue appears to recognise the correct status as valid transitions are displayed if you click on the status from the queue. So it would seem just the display is not updating.

      Workaround

      Refresh the page - which sort of defeats the purpose of queues

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            Unassigned Unassigned
            dmark@atlassian.com Danny (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: