Problem Definition

Some customers are expecting a "submit" button when entering a customer satisfaction rating. Once a score has been selected, it is automatically registered("submitted"). In the current experience, that's not 100% obvious as the customer might feel unsure as to what to do next:

Suggested Solution

• On a side note: provide customization options - maybe give the option for admins to force customers to make a comment
• Change the wording to something like: "....tell us how it went so we can keep it up. Your score has been registered - this page can be closed if you do not wish to add a comment."

Why this is important

• Some customers are getting confused as they are expecting to "submit" their score

Workaround

• No action required - once the rating is selected, the score is submitted