NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Currently only Remaining Time is displayed, but we also need the Elapsed Time (on the last cycle) in order to export the data for further processing.
Workaround using Automation: https://confluence.atlassian.com/jirakb/display-the-actual-time-or-elapsed-time-of-sla-s-using-automation-1252000844.html
- is related to
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JSDSERVER-78 Ability to view Elapsed Time as a column in Issue Navigator or in Export
- Gathering Interest
- relates to
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JSDCLOUD-149 SLA values are incorrect when exported into Excel
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- Closed
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