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  1. Jira Service Management Cloud
  2. JSDCLOUD-7872

Configure option on the new Issue Detail View leading to a blank page for Service Desk tickets

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    Description

      Summary:

      The "Issue Layout" menu is not available yet for Jira Service Desk projects, so it's not possible to edit the order of the tickets in the new issue detail view when adding Service Desk tickets to a board.

      It causes the Configure option at the three dots button(...) of the detail view to don't work, leading to a blank page instead of the Issue Layout page.

      Steps to Reproduce

      • Enable the new issue detail view
      • Create a new board (Scrum or Kanban)
      • Add a Service Desk Ticket to board
      • Click on the ticket to open the Detail View 
      • Click on the three dots icon > Configure

      Expected Results

      The option should lead to the Issue Layout menu of the project.

      Actual Results

      It leads to a blank page:

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            Unassigned Unassigned
            pgoncalves Petter Gonçalves
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            Dates

              Created:
              Updated:
              Resolved: