UPDATE on 21 March 2023

We have increased the limit and now you can add up to 100 articles per category and create up to 30 categories in a service project. Hope this helps. 

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Problem Definition

Currently, there’s a limit of 20 categories per service desk and 50 articles per category. This is not sufficient for some Help Desks which try to promote self-help platform.

Suggested Solution

Increase the maximum number of articles per category.

Why this is important

• Knowledge is the first contact points for the customers
• Categorize the knowledge correctly would make the customers easier to look for the correct knowledge
• Company that promote self-help basis would have a higher number of the articles and the mentioned maximum number is not sufficient