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Suggestion
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Resolution: Unresolved
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None
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1
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18
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Currently, the limit of KB categories is 100. This means only up to 100 KB articles can be linked to one category. After that, the following error is received:
Article's categories not updated
We weren't able to update the article's categories.
Try again in a minute.
Browser console:
{ "errorMessage": "Exceeded the number of articles per Category", "errorKey": "jsd.apollo.error.categories.articles.limit.exceeded", "statusCode": 400 }
Suggested solution:
If the number of KB articles is more than 100, allow the admins to assign those KBs to one category.
Workaround:
Link a maximum of 100 KB articles to one category.
Why this is important:
- Knowledge is the first contact points for the customers
- Categorize the knowledge correctly would make the customers easier to look for the correct knowledge
- Company that promote self-help basis would have a higher number of the articles and the mentioned maximum number is not sufficient
- derived from
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JSDCLOUD-7861 Increase the limit of the KB categories
- Closed
- relates to
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JSDCLOUD-13426 Increase the limit of KB article categories per JSM project to more than 30
- Gathering Interest