Hi everyone,
We noticed that this improvement wasn't delivered for a while. So while these features are not available natively in Jira, and if you're open to using a third-party app, I would like to present an alternative solution - Mindpro Lineup Cross Project Queues for JSM (https://mindpro.solutions/lineup-app)
Mindpro Lineup is a cloud app for Jira and JSM that allows you to create, share and manage cross-project queues containing issues from multiple service desks. In a nutshell, with this app, you can:
- Create cross-project queues from multiple portals
- Import queues from Jira Service Management projects
- Configure queues' visibility and access using group-based permissions
- Prioritize issues and add queues in a Team Priority section
- Customize specific columns for each queue view (size, type, etc..)
- Search and filter issues inside the queue with dynamic filters
- Save filters and add custom tabs views inside queues
- Create a multi-level structure of groups (folders) to organize queues better
- Hide unused queues for better clarity and team focus
- Setup advanced permissions for specific groups to create, edit and manage queues
- Learn more at: https://mindpro.solutions/lineup-app
Ps: We understand that adding more plugins or paying more for certain features is not always feasible when they should be native. However, if you're open to using a third-party app, we can grant you up to 50% off your license for up to one year. To do so, use the following discount codes (according to your billing cycle): Monthly Billing code: MQSMLINEUPMONTHLY or Annual Billing code: MQSMLINEUPANNUAL
Regards,
Eduardo from the Mindpro team
cffa6738037f That Atlassian builds their roadmap not according to what paying users ask for. I understand that some of these suggestions have issues based on how the page is coded. But saying nothing and just rotating them through the types or agents at Atlassian is annoying. We were sold snake oil in the fact that we were told what all Jira could do only to find out that it takes a paid for plug in to make that happen.