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  1. Jira Service Management Cloud
  2. JSDCLOUD-7812

Notify agent if customer disables notifications on an issue

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      As an agent if you are trying to update the customer or ask them for info and they have disabled notifications (Don't notify me button in portal) it results in a silent request. If the agent is aware that the customer is not getting notified they can reach out through other channels if needed.

      • Ideal solution = a field or other visual representation that customer (requestor) has silenced notifications for the specific issue.
      • Acceptable solution = an event is created when the requestor disables notifications

      NOTE: this doesn't have to be done for Participants just the Requestor

            [JSDCLOUD-7812] Notify agent if customer disables notifications on an issue

            Samriddhi Saumya added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4110 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Samriddhi Saumya

            Jira Service Management Cloud team

            Samriddhi Saumya added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  https://jira.atlassian.com/browse/JSDCLOUD-4110 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Samriddhi Saumya Jira Service Management Cloud team

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