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  1. Jira Service Management Cloud
  2. JSDCLOUD-7806

Differentiate between Share with Customer button vs. Comment Internally

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      I would like to request either a differentiation between the Share with Customer Button vs. Comment Internally in ServiceDesk. Another option would be to add a second prompt before sending the email to the customer directly that would read "Confirm sending reply to customer."

       

      This would help as the buttons are quite similar visually yet produce entirely different outcomes and avoid confusion for our support staff. 

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            [JSDCLOUD-7806] Differentiate between Share with Customer button vs. Comment Internally

              Unassigned Unassigned
              be84c1aabe25 Evette Telyas
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