Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-778

How can we get "resolve issue","close issue" links in servicedesk customer portal ?

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      for the time now i got two links "add comment","add attachment" links in service desk customer portal,how i have to provide "resolve issue","close issue" links in customer portal....i have given permission "close issue","resolve issue" permissions to both "Service Desk Customer - Portal Access"
      "Project Role (Service Desk Customers)",but still i did not get any links in customer portal.But in Jira he(customer) got all links "close issue","resolve issue" buttons.

            [JSDCLOUD-778] How can we get "resolve issue","close issue" links in servicedesk customer portal ?

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442230 ] New: JAC Suggestion Workflow 3 [ 3696385 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2317095 ] New: JAC Suggestion Workflow [ 3442230 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2049956 ] New: JSD Suggestion Workflow - TEMP [ 2317095 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045425 ] New: JSD Suggestion Workflow [ 2049956 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1872677 ] New: JSD Suggestion Workflow - TEMP [ 2045425 ]
            jonah (Inactive) made changes -
            Description Original: for the time now i got two links "add comment","add attachment" links in service desk customer portal,how i have to provide "resolve issue","close issue" links in customer portal....i have given permission "close issue","resolve issue" permissions to both "Service Desk Customer - Portal Access"
            "Project Role (Service Desk Customers)",but still i did not get any links in customer portal.But in Jira he(customer) got all links "close issue","resolve issue" buttons.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-778].
              {panel}

            for the time now i got two links "add comment","add attachment" links in service desk customer portal,how i have to provide "resolve issue","close issue" links in customer portal....i have given permission "close issue","resolve issue" permissions to both "Service Desk Customer - Portal Access"
            "Project Role (Service Desk Customers)",but still i did not get any links in customer portal.But in Jira he(customer) got all links "close issue","resolve issue" buttons.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-778 [ JSDSERVER-778 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 727489 ] New: JSD Suggestion Workflow [ 1279877 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Joseph Huynh (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              bd2c1268a41f madhu
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: