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  1. Jira Service Management Cloud
  2. JSDCLOUD-751

Transition in User Portal Service Desk

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.

      Regards.

            [JSDCLOUD-751] Transition in User Portal Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3441783 ] New: JAC Suggestion Workflow 3 [ 3697250 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2316983 ] New: JAC Suggestion Workflow [ 3441783 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2049730 ] New: JSD Suggestion Workflow - TEMP [ 2316983 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045119 ] New: JSD Suggestion Workflow [ 2049730 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1873745 ] New: JSD Suggestion Workflow - TEMP [ 2045119 ]
            jonah (Inactive) made changes -
            Description Original: The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.

            Regards.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-751].
              {panel}

            The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.

            Regards.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-751 [ JSDSERVER-751 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            vwong made changes -
            Resolution New: Done [ 17 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            vwong added a comment -

            Great news! This feature is now be available on cloud! Server customers will get it in the next server release (3.2.0) very very soon!

            To find out more about this feature, check out our blog post and documentations here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications

            I want to thank everyone for all the feedback provided and hope you enjoy the feature 😃

            — JIRA Service Desk

            vwong added a comment - Great news! This feature is now be available on cloud! Server customers will get it in the next server release (3.2.0) very very soon! To find out more about this feature, check out our blog post and documentations here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications I want to thank everyone for all the feedback provided and hope you enjoy the feature 😃 — JIRA Service Desk

              Unassigned Unassigned
              2e356f583a81 Cesar Salvado
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              23 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: