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  1. Jira Service Management Cloud
  2. JSDCLOUD-6877

Consistent sorting experience in both side KB Hub and Customer Portal.

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Details

    • Suggestion
    • Resolution: Duplicate
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    Description

      Problem Definition

      At the moment, Ii the agent view (KB Hub), we have some frontend sorting by alphabetical. However, in Customer Portal there is no frontend sorting happen so the order is following how they are stored in the database.

      Suggested Solution

      Consistent sorting experience in both side KB Hub and Customer Portal.

      Why this is important

      To have more control over how the categories/KB are ordered.

      Attachments

        1. kb.gif
          kb.gif
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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-7841 Ability to sort or reorder Knowledge Base article categories on the Portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
              Votes:
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              Dates

                Created:
                Updated:
                Resolved: