Summary

When displaying a File List page from Confluence on the Service Desk (Knowledge Base), the customer will be able to download individual files but not from the "Download all" button.

Environment

• JSD cloud
• Confluence Cloud
• Wiki space integrated with "anyone with JSD access can access the space" on the JSD project.

Steps to Reproduce

1. Create a File List page on the integrated space and attach some files;
2. Open the page through the Service Desk portal as a customer;
3. Click on the Download All button
   

Expected Results

The zip containing all files should be downloaded.

Actual Results

It asks for the account:

Notes

The download for individual files works as expected.

Workaround

Download each individual files.