Change the organization JQL when retrieving the list of issue for Open/Close ticket

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-6421 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Christal Rodrigues
      Jira Service Management Cloud team

      Problem Definition

      Currently, when clicking the Open/Close link for the Organization , the JQL is as below :-

      reporter in organizationMembers("OrganizationName") AND NOT resolution = Unresolved AND project = XXX AND "Customer Request Type" is not EMPTY

      This will only return the list of issue which the reporter is still active and in the organization member list. It will be better it also will include issue that is created by user was a member of the organization which already deactivate their account.

      Suggested Solution

      Use the JQL below :-

      organizations in (<Organization name>) AND NOT resolution = Unresolved AND project = XXX AND "Customer Request Type" is not EMPTY

      This will list all the issue shared to the organization.

      Why this is important

      Makes more sense to the admin to get list of issue for the organization.

      Workaround

      Get the list of issue from issue navigator or create a queue for the organization.

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            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            10 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: