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Suggestion
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Resolution: Unresolved
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0
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5
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Currently, if we have a customer that belongs to more than one organization and we click on "View open" or "View closed" the JQL is filtering tickets by the reporter and not by organization.
It means that if the customer chooses to share with Organization1 and then an agent click on "View open" for Organization2, the ticket that the customer opened will show on Organization2 as well.
It would be great if the JQL that the link points changes to, for example, Organizations = Org1 instead of reporter in organizationMembers(Org1).
- is duplicated by
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JSDCLOUD-6593 Change the organization JQL when retrieving the list of issue for Open/Close ticket
- Closed