-
Type:
Suggestion
-
Resolution: Duplicate
-
Component/s: Reports
-
1
Atlassian Update - October 2023
Hi Everyone,
Thank you for your feedback on this feature.
We are marking this issue as closed because it is a duplicate of JSDCLOUD-11769 which has received more traction. We suggest voting and watch the ticket there as the source of truth.
Thank you again for your feedback!
Christal Rodrigues
Jira Service Management Cloud team
Problem Definition
At the moment, there are no reports to identify
- what articles are the most popular
- how many users use the KB
- what "key words" are the most popular in searching
Suggested Solution
Implement reports or allow to customize reports to obtain such information.
Why this is important
These reports would allow support to improve their services by identifying which areas to focus on.
- is related to
-
- Gathering Interest
- mentioned in
-
Page Loading...