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Suggestion
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Resolution: Unresolved
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125
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3
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It is important as part of managing queues in service desk to determine which organization is reporting incidents and/or logging requests to us. Currently in the dashboard, Organization field is not included as Statistic Type. Requesting to have this available as option for more efficient analysis on requests/incidents we are receiving.
- is cloned from
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JSDSERVER-5314 Add Organization as Statistic Type for dashboard reporting
- Gathering Interest
- is related to
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JSDCLOUD-8625 Add "Organization" field on "Statistic Type" option for Pie Chart gadget
- Gathering Interest
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JSDCLOUD-13709 Add Organization field in dashboard
- Gathering Interest
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JSDSERVER-4770 Add "Organization" field on "Statistic Type" option for Issue Statistic gadget
- Gathering Interest
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JSDSERVER-5550 Add "Organization" field on "Statistic Type" option for Pie Chart gadget
- Gathering Interest
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JSDCLOUD-4770 Add "Organization" field on "Statistic Type" option for Issue Statistic gadget and other gadgets
- Future Consideration
- relates to
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JSDCLOUD-13609 Add JSM ITSM fields (Team, Affected Business Service, Work category) as a statistic type on Pie Chart gadget
- Gathering Interest
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JSDCLOUD-4770 Add "Organization" field on "Statistic Type" option for Issue Statistic gadget and other gadgets
- Future Consideration
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JSDCLOUD-5348 Add the Organisation field as an option in the Two-Dimensional Filter Statistics Gadget
- Not Being Considered
- was cloned as
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JSDCLOUD-6413 Add Satisfaction (CSAT) as Statistic Type for dashboard reporting
- Closed