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Type: Suggestion
Resolution: Unresolved
Component/s: Customer Organisation, Reports
Labels:
- jsm-s9

UIS:
216
Support reference count:
70

It is important as part of managing queues in service desk to determine which organization is reporting incidents and/or logging requests to us. Currently in the dashboard, Organization field is not included as Statistic Type. Requesting to have this available as option for more efficient analysis on requests/incidents we are receiving.

is cloned from

JSDSERVER-5314 Add Organization as Statistic Type for dashboard reporting

Gathering Interest

is related to

JSDCLOUD-8625 Add "Organization" field on "Statistic Type" option for Pie Chart gadget

Gathering Interest

JSDCLOUD-13709 Add Organization field in dashboard

Gathering Interest

JSDSERVER-4770 Add "Organization" field on "Statistic Type" option for Issue Statistic gadget

Gathering Interest

JSDSERVER-5550 Add "Organization" field on "Statistic Type" option for Pie Chart gadget

Gathering Interest

JSDCLOUD-4770 Add "Organization" field on "Statistic Type" option for Issue Statistic gadget and other gadgets

Future Consideration

relates to

JSDCLOUD-13609 Add JSM ITSM fields (Team, Affected Business Service, Work category) as a statistic type on Pie Chart gadget

Gathering Interest

JSDCLOUD-4770 Add "Organization" field on "Statistic Type" option for Issue Statistic gadget and other gadgets

Future Consideration

JSDCLOUD-5348 Add the Organisation field as an option in the Two-Dimensional Filter Statistics Gadget

Not Being Considered

was cloned as

JSDCLOUD-6413 Add Satisfaction (CSAT) as Statistic Type for dashboard reporting

Closed

(1 is related to, 3 relates to, 1 was cloned as)

Assignee:: Manas Shukla
Reporter:: Danny (Inactive)
Votes:: 401 Vote for this issue
Watchers:: 187 Start watching this issue

Created:: 15/Aug/2018 1:58 PM
Updated:: 2 days ago 7:48 AM

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