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  1. Jira Service Management Cloud
  2. JSDCLOUD-6320

Provide option to disable reCAPTCHA for service desk

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-8217 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Lucas Silva
      Jira Service Management Cloud team

      Problem Definition

      Currently, there's no option to disable the Google reCAPTCHA for customers log in.

      Suggested Solution

      Implement an option that would allow the project admins to chose whether they want their service desk to have reCAPTCHA enabled to prevent possible spams or disabled to facilitate the customer's logins.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-8217 Provide ability to turn on and off captcha in Customer Portal

          • Gathering Interest
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-13152 Captcha validation it's not working appropriately when raise request to a login free portal

          • High - High priority issues
          • Closed

          Suggestion - JSDCLOUD-6301 Provide control about Captcha complexity

          • Closed
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              akasper André K. (Inactive)
              Votes:
              21 Vote for this issue
              Watchers:
              29 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: