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  1. Jira Service Management Cloud
  2. JSDCLOUD-6305

Support SMTP and SMTPS Connectivity in Jira Cloud

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JRACLOUD-62125 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Lucas Silva
      Jira Service Management Cloud team

      Problem Definition

      As of now to enable JIRA to create comments and issues from email, you need to first configure JIRA to receive email from a POP or IMAP mail server. Currently SMTP/SMTPS connectivity options are not supported and thus only generic commercial options are made available for usage. For customers dealing with government organizations, secured connections are of top priority and the existing connections do not cater for the customers needs.

      With the existing options given, the customer is required to open ports to allow connectivity from Jira Cloud to mail server despite having an already secured system configured.

      Suggested Solution

      The ability to have SMTP/SMTPS option for Jira Cloud to retrieve information for customers allows more custom-tailored experience and more control the secured connection that being allowed to the mail servers.

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        Issue Links

          duplicates

          Suggestion - JRACLOUD-62125 Ability to configure SMTP server (JIRA Cloud)

          • Gathering Interest

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              Unassigned Unassigned
              nsilvaratnam Niro (Inactive)
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                Updated:
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