Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-62125

Ability to configure SMTP server (JIRA Cloud)

XMLWordPrintable

    • 353
    • 173
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    • Hide

      Hi everyone,

      Thank you for taking the time to share your votes and comments for this feature request. We greatly appreciate the effort and dedication it takes to provide us with your thoughts and ideas.

      In the spirit of transparency, we wanted to share that unfortunately, the ability to configure SMTP server to send out Jira emails will not be prioritised in the near term. We understand that this may not be the answer you were hoping for, especially considering the security and compliance benefits that have been mentioned. However, our current roadmap is focused on addressing the highest priority issues based on customer feedback and areas with the broadest reach. We are currently committed to improving the Jira notifications experience by focusing on sending the right notifications [JRACLOUD-1369: Reduce Jira email chattiness]

      In the meantime, I will leave this ticket open to allow you to continue adding more context and feedback so that we can look to reprioritise this.

      Best,
      Eric Zheng
      Product Manager, Jira Software

      Show
      Hi everyone, Thank you for taking the time to share your votes and comments for this feature request. We greatly appreciate the effort and dedication it takes to provide us with your thoughts and ideas. In the spirit of transparency, we wanted to share that unfortunately, the ability to configure SMTP server to send out Jira emails will not be prioritised in the near term. We understand that this may not be the answer you were hoping for, especially considering the security and compliance benefits that have been mentioned. However, our current roadmap is focused on addressing the highest priority issues based on customer feedback and areas with the broadest reach. We are currently committed to improving the Jira notifications experience by focusing on sending the right notifications [JRACLOUD-1369: Reduce Jira email chattiness] .  In the meantime, I will leave this ticket open to allow you to continue adding more context and feedback so that we can look to reprioritise this. Best, Eric Zheng Product Manager, Jira Software

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Problem Definition

      Currently, Atlassian Cloud comes with an internal SMTP server configured to send notifications and it's a restricted function to configure an SMTP Mail Server.

      Suggested Solution

      1. Ability to configure alternate SMTP Account or an SMTP relay instead of sending from your service with just a modified from address.
      2. Another workaround would be to add an option that allows users to choose a default email address for a Notification scheme from the list of email addresses listed under admin.atlassian.com>settings

            Unassigned Unassigned
            jalor Janice Alor (Inactive)
            Votes:
            338 Vote for this issue
            Watchers:
            205 Start watching this issue

              Created:
              Updated: