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  1. Jira Service Management Cloud
  2. JSDCLOUD-6238

Automation rule won’t log actions by deleted users

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      Summary

      When the user who should run the automation is deactivated before the automation run, Jira does not log any information about the error.

      Environment

      Jira Service Desk Automation.

      Steps to reproduce

      • 1. Go to automation;
      • 2. Create a "Closed resolved issues" automation;
      • 3. Create an issue, then resolve it;
      • 4. Deactivate the user, before running the automation;
      • 5. View automation log and the error "User null does not have permission to execute the rule" is shown.

      Expected results

      Jira should keep which user does not have permission and which issue could not be executed.

      Actual result

      Jira does not show the user and the issue that didn't execute.

      Workaround

      None.

       

              89403358cf11 Charlie Gavey
              esantos@atlassian.com Eduardo Santos (Inactive)
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                Created:
                Updated:
                Resolved: